We support our clients to embed our product and service provision into their workflow with a comprehensive Management of Change (MOC) process. This involves us working with client teams to model complex workflows, looking for ways to automate or streamline ways of doing business via a digitised processes.
We utilise a Design Thinking approach - which means we have expert facilitators who can bring together your disparate teams and find common solutions to complex problems.
In support of this MOC effort, we deploy sophisticated user communications that keep users aligned with product and service roll-out timing - i.e. deployment, training and familiarisation, work pack creation, complex/advanced user functions, etc.
We know that digitisation of workflows is not easy and all users do not adapt on Day One. Therefore, we support your users - training and educating them on their journey of change from the old way of doing business to the new way.